General Questions
What are healing crystals?
Healing crystals are natural minerals believed to hold unique vibrational energies that can help balance the body, mind, and spirit.
How do I choose the right crystal?
We recommend following your intuition. Often, the crystal you are most drawn to visually or energetically is the one you need most at this time.
Are your crystals authentic and ethically sourced?
Yes. All Lotus Ritual crystals are 100% natural and ethically sourced from trusted suppliers who prioritize responsible mining practices.
How do I cleanse and charge my crystals?
Common methods include moonlight bathing, smudging with sage, placing on a selenite plate, or rinsing with clean water (for non-water-soluble stones). We recommend cleansing upon arrival and after heavy use.
Shipping Questions
Do you offer free shipping?
Yes, we offer free international shipping on all orders with no minimum purchase required.
Which countries do you ship to?
We currently ship internationally to the United States, Canada, and other select countries. Please check our Shipping Policy page for the full list.
How long does shipping take?
Standard international shipping typically takes 7–14 business days. Delivery times may vary depending on your location and customs processing.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with your tracking number so you can monitor your delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original, unused condition with all original packaging and tags attached.
How do I initiate a return?
Please contact us via our Contact page with your order number and reason for return. We will provide you with return instructions and a return address.
How long does a refund take to process?
Once we receive and inspect your return, please allow up to 15 business days for your refund or exchange to be processed. You will be notified by email.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 7 days of receipt with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Product Care
How should I store my crystals?
Store crystals in a cool, dry place away from direct sunlight. Some crystals, like amethyst and rose quartz, can fade with prolonged sun exposure. A soft cloth pouch or wooden box works well.
Can I get my crystals wet?
Not all crystals are water-safe. Avoid submerging soft or porous stones like selenite, malachite, or pyrite in water. Harder stones like quartz and amethyst can generally handle brief rinsing.
How do I care for crystal jewelry?
Remove crystal jewelry before swimming, bathing, or exercising. Wipe gently with a soft, dry cloth after wearing. Avoid contact with perfumes, lotions, or harsh chemicals.
How often should I cleanse my crystals?
We recommend cleansing your crystals at least once a month, or more frequently if you use them for intensive energy work. Trust your intuition — if a crystal feels heavy or dull, it likely needs cleansing.